Terms of Use

These Terms and Conditions describe the rules that apply when you use JVSpin’s online casino, sportsbook and account services. They explain the relationship between us and our users, set out responsibilities for account holders, and cover core operational matters such as deposits, withdrawals and promotions. By using our site and services you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account information accurate and up to date. Only one account is permitted per person, household and payment method unless we explicitly approve otherwise. You must keep your login credentials secure and not share them. If you suspect unauthorized access, notify [email protected] immediately. We may require identity or address verification before allowing withdrawals or account changes, and we reserve the right to suspend or close accounts where information is false, missing or where activity breaches these terms.

Eligibility requirements

Accounts may only be opened by individuals who meet the legal age in their jurisdiction and who are permitted to use online gambling services where they reside. We block registrations from jurisdictions that prohibit access under local law or our risk policies. Self-excluded or otherwise restricted users must not open new accounts. If you are unsure about eligibility, contact our support team before registering.

Acceptable platform use

Use of the site must be lawful and honest. Prohibited activity includes collusion, bonus abuse, multi-accounting, chargebacks, machine-assisted play where disallowed, and attempts to launder funds. Automated systems and software that interfere with normal play are not permitted. We may take action including stake limitation, confiscation of winnings or account closure if we detect misuse.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer. In general, only one promotion may be active at a time unless otherwise stated, and wagering contributions differ by game type. Maximum bet limits may apply while a bonus is active and crypto or certain payment methods may be ineligible for bonus qualification. Bonuses and free spins can expire if not used within the stated window, and suspected abuse will void promotional funds and associated winnings.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian customers. Minimum deposit and withdrawal amounts are shown in the cashier. Withdrawals are processed subject to successful identity checks and any applicable wagering requirements. We aim to process withdrawals promptly but cannot guarantee timings as payment providers and banks may add delays or fees. Where possible, funds are returned to the original source of deposit and large withdrawals may be paid in instalments for compliance reasons.

Dispute resolution

If you have a dispute, contact [email protected] with relevant details and transaction references. We will review and aim to resolve issues promptly. If you remain dissatisfied after our internal process, you may seek independent advice. Decisions following a completed investigation are final for the purposes of account operation and bonus adjustments.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site with an effective date and we will notify registered users where practicable. Continued use of the platform after an update constitutes acceptance of the revised terms. You should review the terms regularly to stay informed of any changes.